How to Use NPS to Better Your Bank
Net Promoter Score® (NPS) is a popular tool in sentiment analysis, or the process of understanding customer attitudes and responding appropriately.
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Company Update
25 years ago, I was inspired by improvements in technology and offered companies “a Better Way” to process, print and mail their financial statements.
Read More2025 Conferences and Events For Bank Operations Professionals
Gain new insights into current trends, risks, and disruptions in the financial industry by attending one or more conferences for bank operations professionals.
Read More8 Ways Your Bank Can Improve Customer Engagement In The Digital Age
Today’s banking customers, especially the digital native generations, expect their lives to come with them wherever they go. Here are our eight favorite strategies for reaching customers where they are and making your bank indispensable to their financial lives.
Read More2025 Jack Henry Connect Conference
The 2025 Jack Henry Annual Conference (JAC) / Symitar Educational Conference / TechConnect will take place at the San Diego Convention Center in San Diego, California, on September 8th-11th, 2025.
Read MoreThe Benefits of Outsourcing for Financial Institutions
Today, community banks and credit unions are facing challenges on many fronts. Perhaps more difficult are the many challenges posed to financial institutions by new IT technologies. And cyber security, fraud and money laundering are increasingly more common threats to banks.
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