When it comes to critical document delivery, only PrintMail can match the level of care and consideration you put into your customer experience. Our team of seasoned professionals operates in lockstep with you, fulfilling the necessary responsibility of delivering documents on time and error free.
The story of PrintMail is a classic tale of American ingenuity and the entrepreneurial spirit. In 1993, Kevin Reilly saw that advancements in PCs and laser printers, coupled with his knowledge of manufacturing, created an opportunity to offer a more economical approach to statement printing and mailing. Acting on this vision, he founded PrintMail with local medical centers as his earliest clients. PrintMail quickly became known for error-free processing, and soon moved to a larger, fully-secure facility.
In 2001, when a local community bank replaced its physical checks with images, PrintMail saw an opportunity to partner with them, developing a uniquely simple method of capturing bank files with the images intact. The new process did not require manipulating check images, which ensured data integrity. As a result, PrintMail has been able to support hundreds of financial institutions with their unique communications needs.
Today, PrintMail continues this proud tradition of developing innovative communications solutions for banks, credit unions, insurance companies, utilities, auto lenders, mortgage lenders, and more. Our products and services are constantly evolving to better solve the specific challenges faced by our customers. We solve problems most other companies don’t even recognize. Trust us to do the same for you.
Our CORE VALUES
We value
Excellence
We proactively and effectively manage and/or execute priorities to deliver remarkably good results, demonstrate consistently strong performance, and remain reliable.
We take
Ownership
We solve problems and are known for getting things done. We make wise decisions, identify root causes, think strategically, prioritize, speak with candor and directness while remaining quick to admit mistakes.
We serve
Others
We show care for others, listen well, treat people with respect, and despite disagreements; we remain poised in stressful situations.
We are
Customer Focused
We prioritize the satisfaction of both internal and external customers. We challenge prevailing assumptions and suggest better approaches, create new ideas and keep the company focused on the customer experience.
We like to
Have Fun
We keep a positive outlook, inspire others, lift up fellow employees, celebrate wins and care about PrintMail’s success.
Just as insurance companies mitigate risk for their policyholders, PrintMail protects its clients from failures in mission-critical tasks such as the speed and accuracy of statements and other periodic communications. PrintMail also shields its clients from more nuanced frustrations that can arise from substandard printing, poor design, a lack of marketing integration and thoughtless user experiences that often accompany e-statements.
We accomplish this through dedicated and seasoned teams committed to your operation’s success and your individual satisfaction. Your team takes your business personally, defending you and your institution against any technical adversary, no matter its size or complexity. It begins and ends with a relationship with one of our dedicated client managers who treat your business like their business depends on it – because it does.
Why Choose PrintMail?
9 Million+
Pieces Mailed Monthly
20%
Average Savings on Print and Mail Services
99.998%
Over 99.99% of Jobs Delivered Accurately and On Time.
50+
Integration with 50+ Tech Platforms, Including Bank Core Systems
260
Satisfied customers nationwide
Industry Expertise
The number one reason organizations choose PrintMail? Our long-term, laser-like focus on the industries we serve. We are experts in the six key areas that are most important to our customers:
Platform Integration Expertise
Rigorous Quality Control
Leading-edge Security
Consistent On-Time Delivery
Innovative Electronic Statements
Creative Redesign Solutions
Cost Savings
Printing and mailing your own statements can be costly, but we have the solution. Our typical partner reduces costs up to 20% after they outsource transactional communications to PrintMail.
We’ve performed Cost Analyses for hundreds of organizations across the country and consistently find ways to save our customers money. Discover if outsourcing with PrintMail is right for you; leverage our expertise by scheduling a cost analysis of your organization.
Advanced Security
An annual SOC II audit, along with quarterly penetration testing, guarantees that your data is secure. From the minute your information is received, all the way to the hand-off of finished jobs to the post office, it is only handled by our employees; all rigorously trained in security procedures and cleared by background checks and drug testing. Physical security is also paramount, with state-of-the-art systems and procedures in place.
PrintMail has the most comprehensive and stringent security in the statement outsourcing business. We will meet or exceed all your requirements for critical vendors.
Disaster Recovery
Strategically located in Pennsylvania and Tennessee, our fully-redundant operations centers allow us to offer two-day delivery to over 85% of the continental United States. With full redundancy comes complete disaster recovery and ensures that no matter the type of emergency or disaster, your job processing remains on-time. Our facilities are scalable in volume and are ready at a moment’s notice to accommodate your production should a sudden need arise.
Control
Many organizations often fear outsourcing because they don’t want to lose control of their most valuable asset – customer data.
We certainly understand that concern. However, our customers find they have gained far greater control once they outsource to PrintMail. We have made significant investments in technology and equipment that allow us to control the entire process at a granular level.
You will realize:
An error-free rate of 99.9999%
Consistent on-time delivery
Complete control with our updated customer portal
Full-service IMB tracking
Disaster recovery
Redundant equipment
No capacity limitations
Technical and physical security
No equipment, inventory, or expensive personnel hassles
We encourage you to ask our references how they gained greater control by working with us. See what your industry colleagues have to say by reading the scrolling testimonials on the bottom of our website pages or by contacting us directly.
Drive eStatement Adoption
Electronic statements have become a critical sales and promotional tool as well as a way to realize cost savings. Our unsurpassed eStatement offering is so superior that our customers see an adoption rate twice that of the national average. We give you the ability to easily upload and edit marketing offers with our user-friendly administrative forms and tools. Advertisements can be created with an uploaded PDF document, an external link, or internally stored HTML content.
Our Team Approach
What makes working with PrintMail different than working with another communications provider? Our approach! We are a family-owned-and-run business, and the care we have for our customers truly shows. We follow Core Values outlining the need for integrity, innovation and success to be as true of our people as they are of our products.
Our IMPACT
Community Involvement
While we support our customers across the country, we also support the communities in our own backyard. PrintMail employees help grow food on a property farm, the yields from which are donated to local food banks. Whenever we provide prizes, awards, or giveaways we give Gift Cards that are donations to the charity of the recipient’s choice.
Industry Leadership
Our customers’ challenges are our challenges. Much of the creation and design of our new services and product offerings are in direct response to the evolving needs of our customers. We are tireless in our pursuit of offering our clients industry-leading technology, time-saving processes, and financially beneficial products.
Let’s Make Something Big!
Maximize your customer communication strategy today.
